Return, Exchange & Warranty Policy

At FT Sports, we aim to provide quality sports equipment, apparel, footwear, and fitness products. If you experience an issue with your order, the following return, exchange, and warranty conditions apply.

Return & Exchange Period

• Return Requests: Eligible products may be returned or exchanged within 7 calendar days from the date of delivery.
• Defective Products: If an item arrives damaged, defective, or significantly different from the product ordered, please contact FT Sports as soon as possible.
• Proof of Purchase: A valid order confirmation, invoice, or other proof of purchase may be required to process a return or exchange.

Valid Return Conditions

Returns or exchanges may be accepted in the following situations:

• Incorrect Product: You received a product different from the item ordered.
• Damaged on Arrival: The product arrived physically damaged due to packaging or delivery.
• Defective Product: The product is found to be defective or non-functional upon receipt.
• Product Mismatch: The delivered item’s size, model, or specifications differ significantly from the confirmed order.

Change of Mind & Ordering Errors

• Exchange requests due to incorrect size selection, change of preference, or ordering the wrong product may be accepted within the applicable return period.
• Products must be unused, undamaged, and in their original packaging with tags, labels, and accessories intact.
• Exchanges are subject to product and stock availability.
• For non-defective returns or exchanges, applicable return and re-delivery charges may be the responsibility of the customer.

Warranty Exclusions

Return or warranty coverage may not apply to:

• Damage caused by misuse, accidents, drops, excessive force, water, heat, or improper handling.
• Products that have been modified, repaired, altered, or disassembled without authorization.
• Damage resulting from improper storage or use of the product.
• Normal wear and tear resulting from regular sporting or fitness use.
• Cosmetic marks that do not affect the normal functionality of the product.
• Products returned without their original packaging, accessories, or required proof of purchase where applicable.

How to Submit a Claim

To request a return, exchange, or warranty claim:

• Contact FT Sports within the applicable return period.
• Provide your order number and product details.
• Include clear photos or videos showing the issue if the product is damaged, defective, or incorrect.
• Wait for return instructions before sending the product back.

Please do not return a product without first contacting FT Sports, as unauthorized returns may not be accepted.

Inspection & Resolution

Once a returned product is received, our team will inspect its condition and verify the claim. If approved, depending on the circumstances, FT Sports may offer:

• Product replacement
• Exchange for another eligible product
• Store credit
• Refund according to the applicable refund terms

All approved resolutions are subject to the condition of the returned product and the circumstances of the claim.